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Terms & Conditions2021-01-21T16:44:16+00:00

Terms & Conditions

Welcome to ADV GEAR Limited. We would like you to have the best possible experience with us. To find out more about our website please see the Terms and Conditions in detail below.

By using this website, you agree to be bound by the Terms and Conditions set out below.

You may not use this website for any commercial purpose. References in these Terms and Conditions to “we”, “us”, “RAW World Productions Limited” and “ADV Gear” are to ARAW World Productions Limited with registration number 638198, Registered Address: Haynestown Farm, Naas, Co. Kildare Ireland.

Online Shopping

We will take all reasonable care to ensure that all details, prices, photographic representations and descriptions of products appearing on the website are correct at the time when the relevant information was entered onto the system. We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our products that appear on the website. Please refer to our Returns Policy if you are unhappy with your purchase.

Order Process

All orders that you place on this website will be subject to acceptance in accordance with these Terms and Conditions.

Non-acceptance of your order may be due to any one or more of the following non-exhaustive reasons:

The product you ordered is out of stock;

Our inability to obtain authorisation for your payment;

We have identified a pricing or product description error;

There is a system or procurement failure; and failed customer validation checks.

When you place an order on our website, we will email you an acknowledgement detailing the product you have ordered. This email is not an order confirmation or order acceptance from RAW World Productions Limited.

Acceptance of your order and the completion of the contract between you and ADV GEAR will take place when your order has been dispatched. We will email you when your order has been dispatched. We reserve the right to dispatch multiple orders separately.

A gift message facility is available on certain orders and is available for your own personal and strictly non-commercial use. We do not take any responsibility for the contents of messages communicated by you to a third party. Where you use this facility you agree that your message will not include any content that could be construed as defamatory, abusive, obscene, racist, offensive, harassing, threatening, vulgar or which could cause embarrassment or distress to any person. You agree not to impersonate any person, including but not limited to any of our employees or customers.

Why We Contact You by Email

We email customers who have registered with us to find out about our latest products and special offers. If you prefer not to receive emails from us, you can click the ‘Unsubscribe’ link at the end of our emails. We also email members of our loyalty programme with information related to the operation and administration of the programme.

The personal information that you provide will be used by RAW World productions Limited (and related group companies) in the processing of your transactions, for updating you on the status of your orders, and to offer you an exceptional customer experience through keeping you informed about new products, services, events, promotions and other news.

Click & Collect

RAW World Productions trading as ADV GEAR Click & Collect is a convenient and complimentary service which enables you to place an order online and collect from your nearest store, with no additional charge. Please note the following Terms & Conditions for our Click & Collect service.

Click & Collect: Payment And Order Holding Period

Payment

Payment authorisation is taken at the time you place your order, and full payment is taken when your order is sent to your store for collection; this will be before the order is collected.

Click & collect is currently unavailable for customers shopping in Sterling or from the UK.

Delivery to store

Your Click & Collect order will take 1-2 working days to arrive at your store. For ADV GEAR Dublin it will usually take 1 working day. *Please note deliveries will arrive in your selected store from Monday to Friday.

Order Holding Period

We will keep your order at your preferred store for 14 days, from the date of receipt to store. After this period we will contact you to either process a refund via your original method of payment or have the item/s returned. If for any reason you are unable to collect your order when it’s ready please contact Online Customer Services Team to make an alternative arrangement.

Please contact our Online Customer Services Team +353 (0) 877060146 or email klim@advgear.ie.

For more information on our Returns policy please read here.

 

Click & Collect: Documentation For Collection Or Return Of Items

Only you or a nominated contact can collect your order. The person you nominate must be someone who lives at your address.

If you are collecting your order yourself please make sure you bring the following documentation:

  1. A copy of your ‘Ready for Collection’ email or show this document on your phone or tablet.

 

  1. The payment card that you used to purchase the items, or photographic ID (a driving license, passport or loyalty card).

If someone collects on your behalf please make sure they bring the following documentation:

  1. A copy of your ‘Ready for Collection’ email or show this document on phone or tablet.
  2. A Photographic ID (a driving license or passport)

Terms & Conditions for Click & Collect remain the same as our stores. See our Terms & Conditions here.

Looking for more information on Click & Collect Terms & Conditions? Please contact our Online Customer Services Team on +353 (0) 877060146 or email klim@advgear.ie.

Delivery

Standard and Express delivery services are provided by An Post and DPD. Standard delivery to most addresses in Ireland generally takes up to 2-3 working days. Express Delivery takes up to 1-2 working days and requires a signature. Please place your order before 12.30pm in order to ensure next day delivery. If An Post or DPD are unable to deliver your item, they will leave a delivery notification docket for you. This outlines all the information on how to collect the item(s). You can collect your item(s) from their local delivery units or they can arrange redelivery to the same or alternative address. All items can be tracked using the track & trace option on An Post and DPD.

Weekend delivery services are provided by our courier partner and are available to all customers with a delivery address in Ireland. Weekend deliveries can be placed between Monday 12.00am and Friday 12.30pm for delivery over the coming weekend. Please note: it is important that you provide a mobile phone number when ordering a weekend delivery where possible.

Please note that your delivery may take longer during sale or other busy periods. We are unable to guarantee delivery earlier than this time frame.

We will make every effort to deliver goods within the estimated timescales. However, delays are occasionally inevitable due to unforeseen factors or events outside our control, for example extreme weather, a flood or fire. ADV GEAR shall be under no liability for any delay or failure to deliver the products within estimated timescales.

Risk of loss and damage of products passes to you on the date when the products are delivered to you.

We will notify you of the delivery cost at the time we acknowledge your order. For bespoke or special delivery items a separate communication of delivery cost may be made. For details of our delivery charges, please refer to our ‘Dispatch and Delivery’ section.

We currently deliver Worldwide.

Order Cancellation

If, for any reason, you wish to cancel any order you have placed and it has not been dispatched, please contact our Customer Service team on +353 (0)877060146 or at klim@advgear.ie.

It is our policy to try to process orders immediately; however, it may not always be possible to stop an order from being dispatched. After dispatching our Returns Policy will apply. Please note that your right to return goods does not apply to certain products as set out in our Returns Policy.

Refund Policy

We will refund or exchange any item you are not completely happy with if you return it to us within 5 days of the item being delivered to your nominated address. Please return items in their original condition, unused, in their original packaging, with garment tags still attached. Please do re-use the delivery packaging provided; it has been especially designed for you to do this.

We cannot refund or exchange beauty items which have been opened, tested or partially used and which cannot be returned in the same physical state to which they were purchased.

This does not apply to faulty or incorrectly supplied goods where your statutory rights are unaffected.

Where promotional discounts are applied to orders, in the event of a return, you will not be refunded the discounted proportion. Additionally, any complimentary promotional gift given with an order must also be returned if you are returning those goods to which the gift related.

How To Return Or Exchange:

You can return items to ADV GEAR by post or to our store free of charge within 5 days of receipt of your order. Please note items must be returned within this time-frame and be in a saleable condition. This means returning the item(s) to us in its original condition, unused, in its original packaging, with garment tags still attached.

Once we have received the item(s) a refund will be issued to your credit/debit card. This will appear on your account within five to ten days depending on your card issuer.

If you have any queries about returning items, please contact our Customer Services team on +353 (0)877060146 or klim@advgear.ie.

Postal Returns

To return items by post, please include your original invoice. It is advisable for you to obtain proof of postage as we will not be held responsible for lost or damaged item(s) through the post.

In-Store Returns

You can also return products to the ADV GEAR store. Please ensure that you bring the original confirmation email and dispatch invoice with you as proof of purchase.

You must ensure that you return the original undamaged packaging along with the item(s) you are unhappy with. We will consider the condition of the goods being returned before deciding whether to make a refund.

Product Availability/Information

The material displayed is provided by way of information only, except in relation to the description of goods available to purchase online.

The information and materials contained in this website are provided without warranties of any kind, either express or implied, and liability is excluded to the fullest extent permissible under Irish Law.

We feature products that have been carefully selected for sale on the ADV GEAR website. Once an item is sold out it will be taken off the website at the earliest opportunity and may not be available again. Prices of products may change from time to time. Goods are subject to availability. As there is a delay between the time when your order is placed, and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

Pricing Policy

All prices are inclusive of VAT at the rate appropriate and correct at the time of entering the information on to the system. Prices may change and offers may be withdrawn at any time.

Sterling prices are calculated based on a market exchange rate and are subject to change as this rate moves.

Although we try to ensure all our prices displayed on our websites are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.

ADV GEAR endeavours to ensure that all merchandise offered on the websites are available at the same price in all our stores. However, from time to time we may offer additional discounts for purchases from ADV GEAR online that do not apply in stores, or vice versa. Additionally, items offered as sets on this site may not be offered as part of a set within stores and individual prices may apply.

Copyright Policy

The information, content, graphics, text, sound, images, buttons, trademarks, service marks, trade names and logos (the “Materials”) contained in this website are protected by copyright, trade mark, database right, sui generis right and other intellectual property laws under national laws and international treaties.

Copyright and other intellectual property rights in any communications, ideas, or other materials submitted or offered to us by you through, on or by this website, unless specifically requested by us, shall become our property. You agree that submissions by you to this website must not risk infringing any right of any third party and in addition, you agree that no submissions by you to this website will be or contain libellous or otherwise unlawful, abusive or obscene material or constitute an invasion of privacy. As such, you are and shall remain solely responsible for the content of any submissions you make to the website.

You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. Accordingly, we suggest that you do not use the ADV GEAR website to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Nothing contained in these Terms and Conditions shall be construed as conferring any licence or right to use any trade mark, design right or copyright of the ADV GEAR websites.

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